Effective Date: May 29, 2026
Last Updated: May 29, 2026
Rainstone Roofing Company (“Rainstone Roofing,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at https://roofsoveryourhead.com, contact us by phone, email, or text message, or use any of our roofing services.
Please read this Privacy Policy carefully. By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We may collect the following categories of personal information:
a. Information You Provide Directly
- Name, address, phone number, and email address
- Property address and roofing project details
- Insurance information related to roofing claims
- Payment information (processed through secure third-party processors)
- Communications you send us via contact forms, email, or text message
- Appointment scheduling information
b. Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or search terms
- Device type and operating system
- Cookies and similar tracking technologies
c. Information from Third Parties
- Information from advertising networks and analytics providers
- Publicly available information for lead generation purposes
- Referral information from partners or affiliates
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide, schedule, and complete roofing services
- To respond to inquiries and provide customer support
- To send appointment confirmations, service updates, and follow-up communications
- To process payments and send invoices
- To improve our website, services, and customer experience
- To send marketing and promotional communications (with your consent or where permitted by law)
- To comply with legal obligations
- To prevent fraud and protect the security of our systems
- To analyze and improve our business operations, including employee training and quality assurance
3. Text Messaging (SMS) Communications
Rainstone Roofing Company may send you text messages (SMS/MMS) for the following purposes:
- Appointment scheduling, reminders, and confirmations
- Service updates and job status notifications
- Estimates and quotes for roofing services
- Follow-up communications regarding completed or scheduled work
- Responses to your inquiries submitted via our website, phone, or other channels
Consent to Receive Text Messages: By submitting your phone number through any form on our website, by calling or texting us, or by otherwise providing your contact information and requesting services, you consent to receive text messages from Rainstone Roofing Company. Message frequency may vary based on your interactions with us. Consent is not required as a condition of purchase of any goods or services.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message we send you. After opting out, you will receive a one-time confirmation message. To re-subscribe, text START to the same number.
Help: For assistance, reply HELP to any of our text messages or contact us at 817-383-2869.
Sharing of SMS Data: We do not share, sell, or disclose your phone number or SMS opt-in information to third parties for their own marketing purposes. SMS consent and data is not shared with affiliates or partners for marketing without your express written consent.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: We work with third-party companies that help us operate our business, including scheduling software, CRM platforms, call tracking services, payment processors, and marketing platforms. These providers only access your information as necessary to perform their services on our behalf.
- Legal Requirements: We may disclose information when required by law, regulation, subpoena, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
- With Your Consent: We may share your information with your explicit permission.
- Protection of Rights: We may disclose information to protect the rights, property, or safety of Rainstone Roofing, our customers, or others.
5. Call Recording
Rainstone Roofing Company may record phone calls and text message conversations for quality assurance, training, compliance, and business operations purposes. By communicating with us, you acknowledge and consent to the recording and storage of those communications. Recordings are stored securely and accessed only by authorized personnel.
6. Cookies and Tracking Technologies
Our website uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze website traffic, and support our marketing efforts. You can control cookie settings through your browser. Please note that disabling cookies may affect website functionality.
We use the following types of cookies:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we securely delete or anonymize it.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take steps to protect your personal information as well.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information (subject to legal obligations)
- Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the unsubscribe link; opt out of text messages by replying STOP
- Do Not Track: Our website does not currently respond to Do Not Track signals
To exercise any of these rights, contact us using the information in Section 12.
10. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us:
Rainstone Roofing Company
2104 Roosevelt Dr, Suite Q
Dalworthington Gardens, TX 76013
Phone: 817-383-2869
Email: info@rainstoneroofing.com
Website: https://roofsoveryourhead.com
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a new “Last Updated” date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.